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Terminologies in IT(IL) vs in General English
The post I wrote about Events and Incidents is one of the most accessed on my blog these days! It seems to show the kind of interest/confusion/lack of clarity that exists among those terminologies....
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Events that are “Potential” Incidents
A frequent discussion we have in most of the training programs and consulting engagements is about clarity on handling of “Potential Incidents“. On my previous post about Event vs Incidents, JJ has...
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ISO/IEC 20000 Terms and Definitions: A definite area of Improvement
Some of the definitions of terms in ISO/IEC 20000 fall short of expectations from an international standard, to say the least. Of course, Improvements are visible such as this: ISO/IEC 20000: 2005...
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Terminologies in IT(IL) vs in General English
The post I wrote about Events and Incidents is one of the most accessed on my blog these days! It seems to show the kind of interest/confusion/lack of clarity that exists among those terminologies....
View Article