Some of the definitions of terms in ISO/IEC 20000 fall short of expectations from an international standard, to say the least. Of course, Improvements are visible such as this: ISO/IEC 20000: 2005 defined “Service Provider” as: “the organization aiming to achieve lSO/lEC 20000”!. ISO/IEC 20000: 2011 has a better definition: “organization or part of an [...]![]()
